Troubleshooting & FAQ
Troubleshooting & FAQ
Common issues and quick answers.
A confirmation or notification email did not arrive
Which emails we send, what to check first, and what to do when a link has expired.
Read articleThe form does not seem to save
How autosave works, how to tell your answers are stored, and what to do if they are not.
Read articleWhat "maintenance mode" means
Why your cabinet may show "We're improving IN-STORE", and what happens to your work.
Read articleHow to contact support
Send a ticket, talk to our assistant, call or email us – and which to choose.
Read articleWhat would you like to do next?
Create your account, browse quick answers, or send us a request.