Frequently asked questions
Quick answers about IN-STORE, the intake, the client cabinet, and billing. Need a full walkthrough? Every topic has a detailed guide in the Help Centre.
IN-STORE is a business innovation and design agency. Our core service is a content marketing subscription: you complete a guided intake about your business, and our team, supported by AI tooling, plans, produces, and publishes content for your brand. See Services and Plans & Pricing for details.
The fastest way is a ticket from your cabinet – it lands directly in our team queue. You can also use the contact form or email us; both are answered during business hours.
Check your spam folder and give it a few minutes. If it still has not arrived, see this troubleshooting guide or contact support.
Create an account in the member area (the orange button in the header), accept the public offer, complete your subscription payment, and fill in the 5-step marketing intake. Full walkthrough: Registration and sign-in methods.
Email + password or your Google account. Apple, Facebook/Meta, LinkedIn, and Microsoft sign-in buttons are visible on the sign-in screen but not connected yet.
The intake is a guided 5-step questionnaire about your business, brand, audience, and channels. It is the foundation our team uses to plan your content. AI prefill suggests answers for later steps based on your earlier ones, so most clients finish faster than they expect. See the Intake Form guides.
Yes. Once you have an account, the intake autosaves server-side as you type. You can sign out, come back later, and continue from where you stopped.
Yes, in two ways: you have 3 full re-do passes for the whole intake, and Quick Edits let you update 10 key fields anytime for free without spending a pass. Details: Intake Form guides.
Current plans and everything they include are listed on Plans & Pricing. Additional services, such as Google Ads Support, are shown on the same page.
Subscription and payment management live in your cabinet. Step-by-step guides are in the Billing section of the Help Centre.
Cancellation stops future renewals; the formal terms are in our Refund Policy and Service Agreement.
Our team reviews your answers and builds your content media plan. From then on you follow everything in your client cabinet: the plan, the calendar, drafts, ideas, and weekly digests.
Media Plan, Calendar, Media Library, Notifications, Tickets, Ideas & Digests, Brand Voice, Overlay Templates, and Settings. Each one has its own guide in Cabinet Tools.
Yes – Google Ads Support is a separate monthly service run by our team. Everything it includes is described on the Google Ads Support page.
What would you like to do next?
Create your account, browse quick answers, or send us a request.